OUR PRIVACY
POLICY
WE VALUE YOUR PRIVACY
>
Introduction
‘WE’, ‘US’ & ‘OUR’ refer's to: Lochlan Bailey T/A Lockstar Finance (ABN: 75 987 364 313),
Australian Credit Representiave Number (ACR: 485 685) & Australian Credit Licence Number (ACL: 384 704). The Australian Credit Licence is
owned/operated by our (Aggregator) Finsure Finance & Insurance Pty Ltd. (ABN: 72 068 153 926) which is registered at: Level 24, 52 Martin Place Sydney NSW 2000.
Lockstar Finance was established in early 2016, we're a Family Owned,
Australian Owned & 100% Independent Organisation which offers
financial products and services within the Australian Finance
Industry. We process and assess clients information in respect of loan
applications before submitting to one of our 54 Panel Lenders
. We match lenders and loan products to best suit
our clients financial goals, needs, requirements and short-term and long-term objectives.
Our Services
We offer professional and experienced service in all
areas of finance which includes: Home Loans, Refinances, First Home Buyers, Purchases, Off-the-Plan, House & Land Packages, Construction
Loans, Owner Builder, Debt Consolidation, Access Equity, SMSF Finance, Secured & Unsecured Business, Equipment & Commercial Finance, Secured & Unsecured Personal Loans,
Vehicle, Motorbike, Caravan & Truck Finance, Novated Leasing, Chattel Mortgage and Farming & Agriculture Finance.
We offer General Insurance products through
Allianz
Australia Insurance Limited (ABN: 15 000 122 850) with AFS Licence No: 234708 which includes
the following products:
Building, Contents, Landlord, Personal Valuables, Travel & Motor Vehicle protection.
We offer Deposit Bond Guarantees through
Deposit Power Pty Ltd
(ABN: 49 160 226 442) which is an Authorised Manager for CBL Insurance
Ltd and we also offer Deposit Bonds Guarantees through
Deposit Bonds Australia Pty Ltd
(ABN: 28 003 772 487).
We offer the
Crown
Rate Reducer &
the
Crown Money Management products through
Crown Money Management (ACN: 119 504 862)
with Australian Credit Licence Number: 388279 and we offer Income
Protection, Life Insurance, Superannuation, Retirement Planning, Tax
Mitigation Strategies, Centrelink Assistance & Other Financial
Planning Products through Hanley And Billings Family Trust (ABN: 99 517 095 278 )
T/A
Triple
J Financial Planning Solutions.
Our Commitment
Lockstar Finance values and is committed to
protecting the privacy of your personal, credit, sensitive and health information. Our Privacy Policy sets out how we intend to respect your rights to privacy in
accordance with the Australian Privacy Act 1988. We will
not, under any circumstances, give or sell your personal, credit, sensitive
and health information to any
other organisation for marketing purposes. We will, with your
support and permission, keep your information accurate, complete and up-to-date
as soon as possible.
Personal information
When we refer to personal information we mean information from which
your identity is reasonably apparent. If you're
applying for finance with one of our lenders, we may collect personal information such as but not
limited to the following:
-
Credit File Information;
-
Date of Birth & Sex;
-
Residence Details & History;
-
Contact Numbers & Email Addresses;
-
Bank Account Details & History;
-
Ages & Number of Dependents;
-
Proof of Identification;
-
Proof of Income Earnings;
-
Employment History & Occupation Details;
-
Permanent Residence & Citizenship;
-
Tax File Numbers & Other Government Details;
-
Membership of Professional Bodies;
-
General Living, Direct Debits & Other Expenses;
-
Real Estate, Furniture/Contents, Cash Savings,
Shares, Superannuation, Vehicles & Other Assets;
-
Home Loan, Personal Loan, Credit Card, Overdraft
and
Other Liabilities including Repayment History;
-
Genuine Savings History, Sale of Asset & Gifts;
-
Individual, Company, Trust & Partnership Tax Returns;
-
Profit & Loss Statements and BAS Statements;
-
Notice of Assessments & Other Information;
-
Guarantor, Trustee, Beneficiary, Director,
Partnership,
Business & Personal Reference Details;
Credit Information
When we refer to Credit Information we mean information that has been
retained on your credit file which is used and gathered to predict
your future, eligibility and credit worthiness. Credit
Information is usually
exchanged between lenders, lenders mortgage insurance providers and
credit reporting agencies for the purposes of assessing your
application for finance and managing that finance. If you're
applying for finance with one of our lenders, we may collect credit information such as
but not limited to the following:
-
Full Name including Previous Names;
-
Date of Birth & Sex;
-
Residence Details & History;
-
Contact Numbers & Email Addresses;
-
Bank Account Details & History;
-
Name of Credit Providers that has been applied for;
-
Paid & Unpaid Default(s) Information;
-
Employment History & Occupation Details;
-
Maximum Amount of Finance Available;
-
Type of Finance that has been applied for;
-
Terms & Conditions of the Finance;
-
Outstanding Finance & Accounts;
-
Repayment History on Liabilities;
-
Bankruptcy Information;
-
Court Proceeding Information;
-
ABN & ACN Registration Information;
-
Credit Infringements, Fraudulent Evading & Information;
-
Credit Scoring, Credit Ratings & Credit Worthiness;
We may disclose your credit information to
overseas entities that provide support to us or our lender panel. If
you fail to meet your payment obligations in relation to any finance
that we have provided or arranged or you have committed a serious
credit infringement then we may disclose this information to any
credit reporting agency, our panel of lenders, lenders mortgage
insurance providers and any other parties in relation to managing your
finance requirements.
In the event of credit fraud, obtain a
copy of your credit file or discuss your credit file situation, please
contact any of the following
credit reporting agencies below for more information:
Sensitive information
We will only collect sensitive information about you with
your consent. Sensitive information is personal information that
includes information such as but not limited to the following:
-
Racial or Ethnic Origin;
-
Memberships in Trade;
-
Sexual Preferences;
-
Criminal Record;
-
Professional Associations or Trade Unions;
-
Health Information;
-
Political Persuasion;
-
Health Information
When we
refer to Health Information we mean information relating to your
physical and mental well-being which may be used to assess your
eligibility when applying for an insurance product. Insurance products
may include: Life
Insurance, Disability Insurance, Home Loan Protection,
Personal Loan & Credit Card Protection, Health Insurance, Funeral Insurance, Income Protection
and any other personal insurance product. If you're applying for an insurance product through
us we may collect health information such as but
not limited to the following:
-
Occupation & Duties at Work;
-
Current, Past & Pre-Existing Medical Conditions;
-
Smoker or Non-Smoker Including Dosage;
-
Height, Weight & Sexual Preferences;
-
Family Hereditary Medical Conditions;
-
Dangerous Hobbies & Other Recreational Activities;
-
Date of Birth, Age & Sex;
-
Current & Past Medication Dosage;
-
Lung, Breast, Brain, Prostate, Skin & Other Cancers;
-
Currect & Past Drug, Alcohol & Recreational Dosage;
-
Heart, Organ, Muscle, Bone & Other Diseases;
-
Dietry, Skin, Hair, Blood & Other Conditions;
-
Blind, Deaf, Injured,
Permantely Incapacitated & Other Disability or
Illness;
Collecting Information
We
collect personal, credit, sensitive and health information for the purposes of assessing your
application for finance and managing that finance with our lender
panel. We may collect
your information for the purposes of direct marketing and
managing our relationship with you. From time to time we may offer you
other products and services.
Where reasonable and practical we
will collect your information directly from you and will not be passed
on or sold to any third parties unless we have your verbal or written consent. We may collect
and store your information from any third parties which include but
not limited to the following:
-
ATO, Centrelink, Medicare & Government Authorities;
-
Accountants, Financial Planners & Employers;
-
Referees, Lenders & Credit Providers;
-
Builders & Developers;
-
Insurance Providers & Other Brokers;
-
Other Third Parties which you've previously dealth with;
-
Credit Reporting Agencies;
-
Real Estate Agents & Property Managers;
-
Conveyancers & Lawyers;
-
Guarantors, Executors, Administrators & Attorneys;
-
Websites, Internet, Social Media & Phone Directory;
-
Other Third Parties which have sold your information;
Disclosing Information
We may disclose your personal,
credit, sensitive and health information to any third parties which
include the following but not
limited to the following:
-
prospective lenders or other intermediaries in relation to managing your finance requirements;
-
companies that provide information and infrastructure systems to us;
-
any other third party that represents you and/or where you have provided us verbal or written consent;
-
organisations that provide products and/or services used or marketed by us;
-
call centres, credit assessors, underwriters, lenders mortgage insurers and credit reporting agencies;
-
investors, advisors, valuers, real estate agents, conveyancers, lawyers and accountants;
-
ATO, Centrelink, Medicare, Anti-Money Laundering and Counter-Terrorism Financing Act 2006 & Government Authorities;
-
your employer, other applicants, gurantors, referees and/or identity verification services.
Prior to disclosing any of your personal,
credit, sensitive and health information to another
person or organisation, we will take all reasonable steps to satisfy
ourselves that:
(a) the person/organisation has a commitment to
protecting your information at least equal to our commitment,
and/or
(b) you have given us consent
to make the disclosure.
Updating Information
It's vitally important that all personal, credit,
sensitive and health information we
hold about you is accurate and up to date as soon as possible.
During the course of our relationship with you we may ask you to
inform us if any of your information has changed. If you wish to make any changes
or update your information,
you can contact us on 1800 557 350, 0408 068 283 or email us at:
info@lockstarfinance.com.au. We will
usually rely on you to ensure that all
information we hold about you is accurate, up-to-date and/or complete.
Protecting Information
We take extreme measures to protect your
personal, credit, sensitive and health information by storing it in a secure environment
(password protected and/or fingerprint scanned recognition). All information is stored in electronic format.
Any paperwork containing information will be scanned and
electronically stored in a secure place (password proteced)
and then any hard evidence will be destroyed either by a
secured destruction bin (shredded first and then collected by secure third party
company) or shredded and burned in a contained fire-place.
We take
extreme measures to protect all information from misuse, loss
and unauthorised access, modification and/or disclosure
however, we will not be held responsible for events arising
from unauthorised access. In addition, our employees and the
contractors who provide services related to our information
systems are obliged to respect the confidentiality of any
information held by us.
We also strive to ensure the security, integrity and privacy of
your information once it's submitted through our website and we review
and update our security features in light of current technologies.
Unfortunately any transmission over the Internet is not guaranteed to
be 100% secure however once received, your information will be stored
in a secure environment (password protected and/or fingerprint scanned
recognition).
Further Information
You may request further information about the way we
manage your personal, credit, sensitive and health information by contacting us
on 1800 557 350 or 0408 068 283 or via email:
info@lockstarfinance.com.au
or
by writing to us at 11 Viewside Crescent
Craigieburn VIC 3064. If you have a complaint or query
about our Privacy Policy or the information we're holding about
you please contact us as soon as possible.
Direct Marketing & Advertising
From time to time we may use your information to
provide you with current information about finance, offers you may
find of interest, changes to our organisation, or new products or
services being offered by us or any other company with whom we are
associated.
Our marketing is usually via email
and distributed via "Mail Chimp" which can be cancelled at any
time, simply by clicking on the "Unsubscribe" link at the bottom
of the email/newsletter. Our marketing and newsletter is absoutely
FREE and complementary, you will never be charged for
this service and we'll take all reasonable steps
to cancel your subscription upon request as soon as possible.
If you don't wish to receive any marketing
information via our webite, email and/or newsletter, then you may decline
at any time simply by contacting us on 1800 557 350 or 0408 068 283
or email us at:
info@lockstarfinance.com.au or by writing to us at 11 Viewside
Crescent Craigieburn VIC 3064.
Tax File Numbers
If we receive Government
Information such as Tax File
Numbers on a document, usually not limited to: Tax Returns,
Group Certificates & Notice of Assessments. We'll take extreme measures to remove
your Tax File Number from every page and every document before
storing and/or submitting your application to our panel of lenders. We
do not use or disclose this information other than
required by law. We will never use Government Information in
order to identify you.
Privacy Policy Changes
We're constantly reviewing all of
our policies and attempting to keep up to date with market and
legislation requirements. Technology is constantly changing, as is the law and
market place expectations. You may request our Privacy Policy in alternative format
such as email, fax, and/or writting.
We reserve the right,
at our discretion, to modify or remove portions of our Privacy Policy
at any time. Our Privacy Policy is in addition to any other terms and
conditions applicable. We do not make any representations about third
party web sites that may be linked to our web site.
Complaints
& Disputes
If you are dissatisfied with how we've
dealt with your personal, credit, sensitive and health
information, or you have a complaint or dispute which you
would like to bring to our attention, please call us urgently
on 1800 557 350 or 0408 068 283, or you can email us at:
info@lockstarfinance.com.au or you can write to us at: 11
Viewside Crescent Craigieburn VIC 3064 so we can rectify the
matter as urgently as possible.
We'll acknowledge your
complaint or dispute within 7 (seven) working days and we'll provide
you with a decision on your complaint or dispute within 30
(thirty) days. If you're still dissatisfied with our response, we can't
resolve your complaint or dispute and/or we haven't dealt with
your complaint or dispute in a timely manner, then you can
raise an investigate through the Credit & Investments Ombusdman which
are outlined below...
Credit
& Investments
Ombusdman
Phone:
1800 138 422
(Monday to Friday 9am - 5pm AEST)
Email:
info@cio.org.au
Address:
PO Box A252
South Sydney NSW 1235
QUICK LINKS
SECURELY BOOK & APPLY ONLINE!
Introduction
‘WE’, ‘US’ & ‘OUR’ refer's to: Lochlan Bailey T/A Lockstar Finance (ABN: 75 987 364 313), Australian Credit Representiave Number (ACR: 485 685) & Australian Credit Licence Number (ACL: 384 704). The Australian Credit Licence is owned/operated by our (Aggregator) Finsure Finance & Insurance Pty Ltd. (ABN: 72 068 153 926) which is registered at: Level 24, 52 Martin Place Sydney NSW 2000.
Lockstar Finance was established in early 2016, we're a Family Owned, Australian Owned & 100% Independent Organisation which offers financial products and services within the Australian Finance Industry. We process and assess clients information in respect of loan applications before submitting to one of our 54 Panel Lenders . We match lenders and loan products to best suit our clients financial goals, needs, requirements and short-term and long-term objectives.
Our Services
We offer professional and experienced service in all
areas of finance which includes: Home Loans, Refinances, First Home Buyers, Purchases, Off-the-Plan, House & Land Packages, Construction
Loans, Owner Builder, Debt Consolidation, Access Equity, SMSF Finance, Secured & Unsecured Business, Equipment & Commercial Finance, Secured & Unsecured Personal Loans,
Vehicle, Motorbike, Caravan & Truck Finance, Novated Leasing, Chattel Mortgage and Farming & Agriculture Finance.
We offer General Insurance products through
Allianz
Australia Insurance Limited (ABN: 15 000 122 850) with AFS Licence No: 234708 which includes
the following products:
Building, Contents, Landlord, Personal Valuables, Travel & Motor Vehicle protection.
We offer Deposit Bond Guarantees through
Deposit Power Pty Ltd
(ABN: 49 160 226 442) which is an Authorised Manager for CBL Insurance
Ltd and we also offer Deposit Bonds Guarantees through
Deposit Bonds Australia Pty Ltd
(ABN: 28 003 772 487).
We offer the
Crown
Rate Reducer &
the
Crown Money Management products through
Crown Money Management (ACN: 119 504 862)
with Australian Credit Licence Number: 388279 and we offer Income
Protection, Life Insurance, Superannuation, Retirement Planning, Tax
Mitigation Strategies, Centrelink Assistance & Other Financial
Planning Products through Hanley And Billings Family Trust (ABN: 99 517 095 278 )
T/A
Triple
J Financial Planning Solutions.
Our Commitment
Lockstar Finance values and is committed to
protecting the privacy of your personal, credit, sensitive and health information. Our Privacy Policy sets out how we intend to respect your rights to privacy in
accordance with the Australian Privacy Act 1988. We will
not, under any circumstances, give or sell your personal, credit, sensitive
and health information to any
other organisation for marketing purposes. We will, with your
support and permission, keep your information accurate, complete and up-to-date
as soon as possible.
When we refer to personal information we mean information from which your identity is reasonably apparent. If you're applying for finance with one of our lenders, we may collect personal information such as but not limited to the following:
|
|
Credit Information
When we refer to Credit Information we mean information that has been
retained on your credit file which is used and gathered to predict
your future, eligibility and credit worthiness. Credit
Information is usually
exchanged between lenders, lenders mortgage insurance providers and
credit reporting agencies for the purposes of assessing your
application for finance and managing that finance. If you're
applying for finance with one of our lenders, we may collect credit information such as
but not limited to the following:
-
Full Name including Previous Names;
-
Date of Birth & Sex;
-
Residence Details & History;
-
Contact Numbers & Email Addresses;
-
Bank Account Details & History;
-
Name of Credit Providers that has been applied for;
-
Paid & Unpaid Default(s) Information;
-
Employment History & Occupation Details;
-
Maximum Amount of Finance Available;
-
Type of Finance that has been applied for;
-
Terms & Conditions of the Finance;
-
Outstanding Finance & Accounts;
-
Repayment History on Liabilities;
-
Bankruptcy Information;
-
Court Proceeding Information;
-
ABN & ACN Registration Information;
-
Credit Infringements, Fraudulent Evading & Information;
- Credit Scoring, Credit Ratings & Credit Worthiness;
We may disclose your credit information to
overseas entities that provide support to us or our lender panel. If
you fail to meet your payment obligations in relation to any finance
that we have provided or arranged or you have committed a serious
credit infringement then we may disclose this information to any
credit reporting agency, our panel of lenders, lenders mortgage
insurance providers and any other parties in relation to managing your
finance requirements.
In the event of credit fraud, obtain a
copy of your credit file or discuss your credit file situation, please
contact any of the following
credit reporting agencies below for more information:
Sensitive information Racial or Ethnic Origin; Memberships in Trade; Sexual Preferences; Criminal Record; Professional Associations or Trade Unions; Health Information; Political Persuasion;
We will only collect sensitive information about you with
your consent. Sensitive information is personal information that
includes information such as but not limited to the following:
Health Information Occupation & Duties at Work;
Current, Past & Pre-Existing Medical Conditions; Smoker or Non-Smoker Including Dosage; Height, Weight & Sexual Preferences; Family Hereditary Medical Conditions; Dangerous Hobbies & Other Recreational Activities; Date of Birth, Age & Sex; Current & Past Medication Dosage; Lung, Breast, Brain, Prostate, Skin & Other Cancers; Currect & Past Drug, Alcohol & Recreational Dosage; Heart, Organ, Muscle, Bone & Other Diseases;
Dietry, Skin, Hair, Blood & Other Conditions; Blind, Deaf, Injured,
Permantely Incapacitated & Other Disability or
Illness;
When we
refer to Health Information we mean information relating to your
physical and mental well-being which may be used to assess your
eligibility when applying for an insurance product. Insurance products
may include: Life
Insurance, Disability Insurance, Home Loan Protection,
Personal Loan & Credit Card Protection, Health Insurance, Funeral Insurance, Income Protection
and any other personal insurance product. If you're applying for an insurance product through
us we may collect health information such as but
not limited to the following:
ATO, Centrelink, Medicare & Government Authorities; Accountants, Financial Planners & Employers; Referees, Lenders & Credit Providers; Builders & Developers; Insurance Providers & Other Brokers; Other Third Parties which you've previously dealth with;
Credit Reporting Agencies; Real Estate Agents & Property Managers; Conveyancers & Lawyers; Guarantors, Executors, Administrators & Attorneys; Websites, Internet, Social Media & Phone Directory; Other Third Parties which have sold your information;
Collecting Information
We
collect personal, credit, sensitive and health information for the purposes of assessing your
application for finance and managing that finance with our lender
panel. We may collect
your information for the purposes of direct marketing and
managing our relationship with you. From time to time we may offer you
other products and services.
Where reasonable and practical we
will collect your information directly from you and will not be passed
on or sold to any third parties unless we have your verbal or written consent. We may collect
and store your information from any third parties which include but
not limited to the following:
Disclosing Information prospective lenders or other intermediaries in relation to managing your finance requirements; companies that provide information and infrastructure systems to us; any other third party that represents you and/or where you have provided us verbal or written consent; organisations that provide products and/or services used or marketed by us; call centres, credit assessors, underwriters, lenders mortgage insurers and credit reporting agencies; investors, advisors, valuers, real estate agents, conveyancers, lawyers and accountants; ATO, Centrelink, Medicare, Anti-Money Laundering and Counter-Terrorism Financing Act 2006 & Government Authorities; your employer, other applicants, gurantors, referees and/or identity verification services.
We may disclose your personal,
credit, sensitive and health information to any third parties which
include the following but not
limited to the following:
Prior to disclosing any of your personal,
credit, sensitive and health information to another
person or organisation, we will take all reasonable steps to satisfy
ourselves that:
(a) the person/organisation has a commitment to
protecting your information at least equal to our commitment,
and/or
(b) you have given us consent
to make the disclosure.
Updating Information
It's vitally important that all personal, credit,
sensitive and health information we
hold about you is accurate and up to date as soon as possible.
During the course of our relationship with you we may ask you to
inform us if any of your information has changed. If you wish to make any changes
or update your information,
you can contact us on 1800 557 350, 0408 068 283 or email us at:
info@lockstarfinance.com.au. We will
usually rely on you to ensure that all
information we hold about you is accurate, up-to-date and/or complete.
Protecting Information
We take extreme measures to protect your
personal, credit, sensitive and health information by storing it in a secure environment
(password protected and/or fingerprint scanned recognition). All information is stored in electronic format.
Any paperwork containing information will be scanned and
electronically stored in a secure place (password proteced)
and then any hard evidence will be destroyed either by a
secured destruction bin (shredded first and then collected by secure third party
company) or shredded and burned in a contained fire-place.
We take
extreme measures to protect all information from misuse, loss
and unauthorised access, modification and/or disclosure
however, we will not be held responsible for events arising
from unauthorised access. In addition, our employees and the
contractors who provide services related to our information
systems are obliged to respect the confidentiality of any
information held by us.
We also strive to ensure the security, integrity and privacy of
your information once it's submitted through our website and we review
and update our security features in light of current technologies.
Unfortunately any transmission over the Internet is not guaranteed to
be 100% secure however once received, your information will be stored
in a secure environment (password protected and/or fingerprint scanned
recognition).
Further Information
You may request further information about the way we
manage your personal, credit, sensitive and health information by contacting us
on 1800 557 350 or 0408 068 283 or via email:
info@lockstarfinance.com.au
or
by writing to us at 11 Viewside Crescent
Craigieburn VIC 3064. If you have a complaint or query
about our Privacy Policy or the information we're holding about
you please contact us as soon as possible.
Direct Marketing & Advertising
From time to time we may use your information to
provide you with current information about finance, offers you may
find of interest, changes to our organisation, or new products or
services being offered by us or any other company with whom we are
associated.
Our marketing is usually via email
and distributed via "Mail Chimp" which can be cancelled at any
time, simply by clicking on the "Unsubscribe" link at the bottom
of the email/newsletter. Our marketing and newsletter is absoutely
FREE and complementary, you will never be charged for
this service and we'll take all reasonable steps
to cancel your subscription upon request as soon as possible.
If you don't wish to receive any marketing
information via our webite, email and/or newsletter, then you may decline
at any time simply by contacting us on 1800 557 350 or 0408 068 283
or email us at:
info@lockstarfinance.com.au or by writing to us at 11 Viewside
Crescent Craigieburn VIC 3064.
Tax File Numbers
If we receive Government
Information such as Tax File
Numbers on a document, usually not limited to: Tax Returns,
Group Certificates & Notice of Assessments. We'll take extreme measures to remove
your Tax File Number from every page and every document before
storing and/or submitting your application to our panel of lenders. We
do not use or disclose this information other than
required by law. We will never use Government Information in
order to identify you.
Privacy Policy Changes
We're constantly reviewing all of
our policies and attempting to keep up to date with market and
legislation requirements. Technology is constantly changing, as is the law and
market place expectations. You may request our Privacy Policy in alternative format
such as email, fax, and/or writting.
We reserve the right,
at our discretion, to modify or remove portions of our Privacy Policy
at any time. Our Privacy Policy is in addition to any other terms and
conditions applicable. We do not make any representations about third
party web sites that may be linked to our web site.
Complaints
& Disputes
If you are dissatisfied with how we've
dealt with your personal, credit, sensitive and health
information, or you have a complaint or dispute which you
would like to bring to our attention, please call us urgently
on 1800 557 350 or 0408 068 283, or you can email us at:
info@lockstarfinance.com.au or you can write to us at: 11
Viewside Crescent Craigieburn VIC 3064 so we can rectify the
matter as urgently as possible.
We'll acknowledge your
complaint or dispute within 7 (seven) working days and we'll provide
you with a decision on your complaint or dispute within 30
(thirty) days. If you're still dissatisfied with our response, we can't
resolve your complaint or dispute and/or we haven't dealt with
your complaint or dispute in a timely manner, then you can
raise an investigate through the Credit & Investments Ombusdman which
are outlined below...
Credit
& Investments
Ombusdman
Phone:
1800 138 422
(Monday to Friday 9am - 5pm AEST)
Email:
info@cio.org.au
Address:
PO Box A252
South Sydney NSW 1235
SECURELY BOOK & APPLY ONLINE!
